FAQ
Your account and data
What happens when I sign out?
Once you sign out, the alarms and settings you change on this phone are no longer synced to your other phones. Sign in again to sync them.
When you sign in again, anything that clashes with the account’s data (what you changed on this phone while signed out, against what the account keeps) may be deleted. If the account already has data, its alarms and settings take the place of this phone’s.
Your name and the callers made from your photos stay in your account: they leave this phone when you sign out and come back when you sign in again.
What does Delete all my data (or Delete account) do?
Everything kept on the server (your name, photos, the callers made from them, notices and history; signed in, your account and its backup too) and everything on this phone (alarms, timers and settings) is deleted, and the app starts over as new. Every phone signed in to the account is signed out. This can’t be undone: signing in again with the same account doesn’t bring the data back.
STAR ALARM Pro isn’t cancelled: cancel it under Subscriptions in Google Play. While it runs, Pro keeps working on phones with the same Google account.
Signing out or deleting the account?
Signing out leaves the account and its data as they are; only this phone leaves it. Deleting the account erases the account and all its data. To keep your data, sign out.
I have a new phone
Sign in on the new phone the same way as before (Google, Apple or email): your alarms, settings, name and photo callers come back. Timers, safe mode and the alarm sound are kept on each phone and don’t move.
Alarms
What is safe mode?
While it’s on, alarms ring with the alarm sound only, not the figure’s voice, for when you’re in public. Set it from the shield button on Home; it works for alarms and timers alike.
My name has said “under review” for a long time
Your name’s videos are usually ready in about 30 minutes. Until then, the figures speak without saying it. If nothing changes after a few hours, write to us.